Return Policy

At nylvor.xyz, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we are happy to assist you with returns according to the following policy.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• It must be unused and in the same condition that you received it.
• It must be in the original packaging, including all tags and labels.
• It must be returned within 30 days of the delivery date.

How to Initiate a Return

To begin the return process, please contact our customer service team at support@nylvor.xyz with your order number and details of the product you wish to return. We will provide you with instructions for returning the item and the return address.

Return Shipping Costs

The cost of return shipping is the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value to ensure your return is received.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods such as food, flowers, or plants.
• Gift cards.
• Downloadable software products.
• Items marked as “final sale” or “non-returnable.”

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the item you would like.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order with a photo of the damaged product and your order number. We will either send you a replacement or process a full refund.

Contact Information

If you have any questions regarding our return policy or need assistance with a return, feel free to contact us at support@nylvor.xyz.