Warranty Policy

At nylvor.xyz, we are committed to providing high-quality products and services to our customers. This Warranty Policy outlines the terms and conditions of the warranty provided for products purchased through our website.

1. Warranty Coverage
We offer a limited warranty on all our products, covering defects in materials and workmanship. This warranty is valid for 12 months from the date of purchase, unless stated otherwise in the product description.

2. What is Covered
Our warranty covers:

  • Manufacturing defects
  • Material defects
  • Malfunction due to normal use

3. What is Not Covered
The warranty does not cover:

  • Damage caused by misuse or neglect
  • Accidental damage or wear and tear
  • Alterations or repairs made by unauthorized third parties
  • Damage from natural disasters or external causes

4. How to Claim Warranty
To make a warranty claim, please follow these steps:

  1. Contact our customer support team at support@nylvor.xyz with your order number and a detailed description of the issue.
  2. Provide photographic evidence of the defect or damage.
  3. Our team will review the claim and, if applicable, provide you with return instructions or a replacement option.

5. Warranty Process

  • If your product is covered by the warranty, we will offer a repair or replacement at no additional charge.
  • If a replacement is unavailable, we may offer a refund based on the purchase price of the item.

6. Return Shipping
If you need to return an item for a warranty claim, nylvor.xyz will cover the shipping costs for defective products. However, you may be responsible for return shipping costs if the product is not covered under warranty.

7. Limitation of Liability
nylvor.xyz is not responsible for any indirect or consequential damages that may arise from the use of our products. The liability for any defective product is limited to the purchase price paid for the product.

8. Warranty Exclusions
The warranty does not apply to:

  • Products purchased from unauthorized sellers
  • Products that have been tampered with or modified
  • Products used outside of the intended purpose

9. Changes to the Warranty Policy
We reserve the right to update or modify this Warranty Policy at any time. Any changes will be posted on this page, and the updated policy will apply to all purchases made after the effective date.

10. Contact Us
For any questions or concerns about our warranty policy, please feel free to reach out to us at admin@nylvor.xyz.